Skip to content

Board Meeting Papers- 30 March 2010

Board Agenda - 30 March 2010 (PDF, 65 Kb)
Agenda Item 6- Chief Executive Report (PDF, 83 Kb)
Agenda Item 7- 2010-2011 Delivery Plan and Service Plans Report (PDF, 61 Kb)
Agenda Item 7- (Appendix 1) Front of Delivery Plan (PDF, 950 Kb)
Agenda Item 7- (Appendix 1) Back of Delivery Plan (PDF, 94 Kb)
Agenda Item 7- (Appendix 2) Service Plan Actions (PDF, 235 Kb)
Agenda Item 8- Revised Performance Managment Framework Report (PDF, 80 Kb)
Agenda Item 8- (Appendix 1) Performance Management Framework April 2010 (PDF, 171 Kb)
Agenda Item 8- (Appendix 2 ) Performance Management Cycle April 2010 to March 2011 (MS Word, 137 Kb)
Agenda Item 9- Board Training and Development Plan Report (PDF, 64 Kb)
Agenda Item 9- (Appendix 1) Board Training and Development Plan (PDF, 82 Kb)
Agenda Item 10 -Revised Customer Complaint Policy and Procedures Report (PDF, 67 Kb)
Agenda Item 10 - (Appendix 1) Customer Complaints Policy (PDF, 160 Kb)
Agenda Item 11- Revised Compensation Policy Report (PDF, 61 Kb)
Agenda Item 11- (Appendix 1) Compensation Policy (PDF, 160 Kb)
Agenda Item 12- 2010 / 2011 Board Forward Plan (PDF, 64 Kb)