We have recently reviewed the Estate Ambassador scheme and will no longer be running the scheme in its current format but will replace it with a new scheme.

This decision has been taken as the number of Estate Ambassadors has fallen and the number of returned inspection sheets from the remaining Estate Ambassadors has also fallen. Without sufficient feedback, we are not able to gain an independent view as to whether or not the contractors are meeting specific standards, which was the intention of the scheme.

Whilst the contractors and a Housing Assistant employed by Charnwood Neighbourhood Housing also carry out inspections, we feel it's extremely important that our tenants and leaseholders are involved in monitoring the Service Level Agreements we have with our contractors.

We would like to take this opportunity to thank everyone who has been involved in the Estate Ambassador scheme. Your input has helped us to challenge our contractors if an area does not meet the required standards and has resulted in work to ensure that the standards are met in the future.

We will be contacting the current Estate Ambassadors when we have finalised the new scheme. We hope that you will want to be involved with the improved scheme and will join us on a new and exciting journey.

If you are not currently an Estate Ambassador but are interested in becoming involved in a new scheme please contact Claire Westrup, Housing Services Team Leader on 01509 634 953 or email claire.westrup@cnh.org.uk.