When is my gas service due?

The Investment and Regeneration Service is responsible for the delivery of the gas service on an annual basis.

We seek to ensure that all our properties and gas appliances owned by us are serviced to the highest level and that we comply with the Landlord and Tenant Act 1985, the Housing Act 1985 Part XV III and the Gas Safety (Installation and Use) Regulations 1998, with particular reference to Regulation 36 ‘Duties of Landlords’.

How do I request an annual service?

You do not need to request an annual service; you will be sent a letter approximately 28 days prior to the due date with a proposed date to carry out the service.

What if the date offered is not suitable?

If the date offered is not suitable there is a phone number detailed on the letter to contact our gas contractors P H Jones to rearrange a mutually agreeable date. The number is:

0800 587 8099

What details will I need to give?

You will need to give the following:

• Property address
• Details of appointment offered
• Agree a new access date

Will I be given anything to say the job has been done?

On the day the service is carried out you will be left a copy of the ‘Landlords Safety Certificate’ which details that the annual service has been completed.

What if my gas appliance breaks down in between the services?

If the appliance breaks down/stops working you must report the problem direct to our gas contractor P H Jones on:

0800 587 8099

You will need to give the following:

• Property address
• Contact time and telephone number
• Full details of fault/problem encountered

What if I smell gas?

Don’t turn any electric switches on or off (this includes lights).
Don’t smoke.
Don’t use naked flames.
Do turn off the gas supply at the meter.
Do open doors and windows to get rid of the gas
Do call NATIONAL GRID on a mobile away from the property, a neighbours phone or a phone box on free phone number – 0800 111 999
Then call the gas contractor on free phone number – 0800 587 8099.

NATIONAL GRID will attend to ensure the leak is not from a gas main and the gas contractor will attend to carry out remedial work to gas appliances in your home and switch the appliance back on once repaired.