Your weekly rent is due on Monday each week. You can pay in the following ways:

Direct Debit

A Direct Debit mandate can be downloaded below for you to complete and send to us at Housing Income Team, Charnwood Neighbourhood Housing Limited, PO Box 8749, Council Offices, Loughborough, LE11 9EF.

From June 2009 the additional dates listed below will be available to pay your rent by Direct Debit.

• 8th
• 15th
• 25th
• Or weekly

This means you won’t have to remember to pay your rent.

Plastic Swipe Cards

You can pay your Rent at any Post Office or Paypoint using your Plastic Swipe Card. If you have lost your Swipe Card or require another one, please contact the Housing Income Team free from any land line on 0800 6335548 or email housing.income@cnh.org.uk

Credit/Debit Cards

You can make payments using your credit or debit card by telephoning 01509 634666 and quoting your rent account details.

Opening hours for this service are 8.30 am – 5.00 pm Monday – Thursday and 8.30 am – 4.30 pm on Fridays.

Online

You can pay your rent via the internet using your Credit or Debit Card.

This service offers secure payments, in conjunction with HSBC Bank, 24 hours a day, 7 days a week.

Click here to make a payment via the Charnwood Borough Council website.

You can also pay your rent by using an automated telephone payment line by calling 01509 634555 using your Credit and Debit Card 24 hours a day, 7 days a week.

By Post

You can post a cheque or postal order weekly, fortnightly, or monthly in advance. Please send your payment with a covering letter to Housing Income Team, Charnwood Neighbourhood Housing Limited, PO Box 8749, Council Offices, Loughborough, LE11 9EF.

A receipt will be posted back to you the next day. (Make your cheques payable to Charnwood Borough Council and write your rent account number on the reverse).

Please DO NOT SEND CASH through the post as Charnwood Borough Council or Charnwood Neighbourhood Housing cannot be held liable for any loss.

Cash Office Closure

As a result of falling numbers of customers using the cash office to make payments and the introduction of alternative payment methods, Charnwood Borough Council are to close their Cash Office from 30 April 2009.

Customers who have previously used the Cash Office to make payments towards their rent and Council Tax, will be encouraged to pay by Direct Debit or use their Swipe cards to pay their rent and new bar-coded bills to pay their Council Tax. Swipe cards can be used at any outlet displaying the Paypoint sign and all Post Offices through out the UK.

If you would like to switch your payment method to Direct Debit or Swipe card, please contact the Housing Income Team free from any landline on 0800 6335548 for the details to be sent to you.