A Tenancy and Estate Management Officer is on hand to discuss issues relating to managing your tenancy and issues relating to the estate you live in. Please see below some information regarding the differences between Housing Management and Estate Management.

Housing Management – Your tenancy and the property you live in

Succession
Alterations & Improvements
Untidy Gardens
Tenancy changes
Mutual Exchange (This is where a tenant swaps properties following permission from the landlord)
Abandoned properties
New tenant visits
Subletting
Right to Buy
Need to move home
Information on infestation
Pets

Estate management – The area you live in

Abandoned goods in internal & external communal areas
Monitoring of the Service Level Agreements with Grounds Maintenance and Environmental Services
Recycling & landfill waste collections
Discarded needles
Tree Policy
Neighbourhood Walks
Tenants' Estate Handbook - This includes information on the following topics
- Abandoned vehicles
- Graffiti
- Bulky Item Collection
- Fly tipping

Ways to contact the tenancy and estate management team

The tenancy and estate management team can be contacted via telephone, email, in person at the office and attendance at one of the drop in sessions at Community Flats within our estates. Please find details below

Telephone – 01509 634666

Email – tenancy.services@cnh.org.uk

In person at the Council Offices, Southfields, Loughborough

Or at one of the following drop in sessions

Marios Tinenti Centre, 91 Russell Street, Loughborough - Drop in sessions held on Monday 2pm – 3pm and Thursday 10am – 11am

Altogether Place, 72 Warwick Way, Loughborough – Drop in session Friday 10am – 11.30am

Useful Information

Please use the menu on the left to find your way around the tenants' section of the website.

If you require further assistance, please do not hesitate to get in touch on 01509 634666.