We Will

• Consult with you about how our estate management services are provided and make sure you know how to contact us
• Ensure that abandoned vehicles are removed as quickly as possible, if legally we are allowed to remove them
• Provide information on the Pest Control services provided by the Council for the treatment of such pests as rats, mice and wasps
• Consult with you about improvements to your area
• Undertake Estate Walkabout events at locations determined in advance throughout the Borough, in response to tenants’ suggestions. We will produce an action plan and publish information on what we have done about issues raised in our Housing News magazines
• Remove any offensive graffiti within 24 hours to improve the appearance of your area
• Respond to all comments/complaints about your estate within 10 working days of receipt
• Ensure all reports of fly tipping and dumped rubbish are dealt with by the Council’s Street