Charnwood Neighbourhood Housing strives to provide high quality services to customers. We are working hard to improve our services for our tenants and leaseholders.

Each year we produce a Delivery Plan. This document set out what we plan to do over the next few years and how we plan to achieve them. The plan is developed after consultation with tenants and residents, Charnwood Borough Council, employees, and partners.

We set performance targets following consultation with tenants and our key partner, Charnwood Borough Council. These targets are challenging in that we will set higher standards year on year ensuring continual improvement.

Performance Indicators

Performance Indicators play an important role in achieving continual improvement. They are a way of measuring some of our successes.

Within Charnwood Neighbourhood Housing we have Best Value Performance Indicators – BVPI. These measure our performance in specific areas and provide valuable information on the key services we provide. The government sets our Best Value Performance Indicators.