CNH is committed to providing high quality services to customers. We monitor how well we are performing throughout the year against a set of key performance indicators and service standards.

We report quarterly on our key performance areas that our tenants have told us are most important. These are reported quarterly in our 'CNH News' Newsletter, which is sent to all tenants. Please click on the document below to view the latest results.

Key Performance Indicators : January 2011 - March 2011 (2010/11 year end)

Repairs performance suffered a little during the most severe winter for many years as resources were focused on emergency repairs.

However since the introduction of realtime systems on handheld computers, our tradesmen are now alerted to up to date appointments and jobs, improving our appointment keeping and ensuring jobs are completed within the timescales according
to priority.

Recording how long time is actually spent on each type of repair will also enable us to improve our efficiency and plan our
resources better.

Although we did not quite hit our target in terms of collecting rent, the performance is positive, given the current economic climate.

We would encourage all customers to contact us if you are concerned about how you will pay your rent, as well as talking to
your Income Officer,we have a Tenancy Support team,which includes a Money Management officer who is available to offer you advice.

We are really pleased with our recent performance on letting general needs properties quickly. This is the result of good work between Charnwood Borough Council Allocations team, and the housing and repairs teams from CNH. We are letting properties a lot quicker than a year ago.