The Housing Income Team for Charnwood Neighbourhood Housing manages the following services for tenants:

Rent Accounts
Debit and credits made to your rent account, how your rent and service charges are calculated and how you can pay your rent.

Rent Arrears

Repayment arrangements and actions taken to recover debt. Find out more about Rent Arrears

Money Advice

Our Tenancy Support team is able to assist tenants regarding benefits which they may be entitled to and assists with making claims. They are also able to help you manage your budget using our Money Management Self Help Guide.

Former Tenant Arrears

Rents outstanding to Charnwood Neighbourhood Housing after a tenant has moved out.

Recharges for Repairs

Tenants who have damaged their properties will be recharged for the cost of the repairs. These charges are recovered by the Housing Income Team.

Garage Rent

Rent charges for the use of garages let throughout the borough.

Home Contents Insurance

Tenant can apply for affordable Home Contents Insurance which can be paid for with your rent weekly. The policy offers tenants accidental cover for a slightly higher weekly charge.

Working in Partnership

The Housing Income Team works in partnership with The Bridge Housing Advice Service and Clockwise Credit Union. The Bridge provides independent advice to housing tenants regarding action taken for rent arrears. If you would like more information regarding their services visit The Bridge. Clockwise Credit Union provides an instant access bank account, savings accounts and low cost loans to all Charnwood residents subject to their terms and conditions. For more information regarding their services visit Clockwise Credit Union.

If you need to contact the Housing Income Team to discuss your account or any of the services we provide, you can call us free from any land line on 0800 6335548 or email housing.income@cnh.org.uk. You can also visit our offices at Southfield Road, Loughborough between 9:00am and 5:00pm Monday to Thursday and 9:00am until 4:30pm Friday. If you call in without an appointment you may have to wait for an officer to become available.

Further help

Don’t let your debts get the better of you. If you are struggling to make repayments on your loans and credit cards, the sooner you get debt help the better. The Consumer Credit Counselling Service is a national charity set up to help people in just your position and unlike many debt management companies, they don’t charge for their services. If you think they could help - a good place to begin is at CCCS Debt Remedy - free anonymous, professional advice online.