We will:

• Offer a choice of payment options, including swipe cards and payments by phone over extended hours
• Provide welfare benefit advice to help you to maximise your income
• Provide you with a rent statement every 3 months
• Provide a replacement card within 3 working days
• Reach affordable agreements with you to repay rent arrears
• Explain about Housing Benefit and help you to make a claim
• Ensure that vulnerable people are referred to one of our Senior Housing Income Officers if their account is in arrears
• Help you to understand what will happen if your rent arrears continue to increase
• Make an appointment for you to see one of our Housing Income Team before any Court action is taken
• Refer you to the Bridge Housing Advice Service /Citizens Advice Bureau if you require more specialist debt advice
• Consult with you over any changes to how we provide this service