We will:

• Work in partnership with Social Services, Primary Care Trusts, Health Services, and the Voluntary Sector to help provide effective services for our tenants in their own homes, and with the Supporting People Partnership in Leicestershire, which provides the funding for housing related support services
• Promote the dignity, independence, security, confidentiality, choices, rights, privacy, equal opportunities and well being of our customers
• Offer a community alarm (intercom) system and visiting service to tenants who have a health or disability problem, or support needs
• Provide a 24 hour monitoring and response service, through the lifeline system and ensure that all calls from our customers are received and handled as quickly as possible
• Respond to an equipment fault report to Lifeline and investigate the problem within 24 hours
• Carry out a full assessment of tenants receiving our service every six months, set up a Support Plan, and come to an agreement on how often we will visit you
• Visit/contact all sheltered tenants daily between Monday and Friday
• Visit/contact all Community Alarm System (CAS) tenants every week
• Respond to requests from tenants for small scale adaptations to properties, such as grab rails and handles, extra stair rails, and half steps within 10 working days
• Arrange for our Occupational Therapist to visit you to make an assessment if you have a more severe mobility problem
• Monitor the contractors who carry out the cleaning of buildings, window cleaning, refuse collection, maintenance of lifts and laundry equipment, and grounds maintenance, to ensure that they provide the service we expect