If your home needs repair work to be carried out by CNH you should contact us as soon as possible. If you are not sure who is responsible for your repair visit the Responsibility for Repairs section of this site for more information.
General repairs also include any work needed on gas appliances supplied by the Council/CNH.
You can report a repair via the Internet, by phone, by letter or in person.
Internet
PLEASE NOTE: Emergency repairs cannot be reported online. In an emergency you must telephone the Contact Centre on 01509 634666 straight away.
> > > Click here to report a repair online > > >
By phone
Ring our call centre on 01509 634666, this number covers the whole Borough, so you can use it wherever you live in Charnwood.
All calls are recorded and monitored for training and service standards purposes.
Opening times
The call centre is open 8.00 am to 8.00 pm, Monday to Friday and 8.00 am to 1.00 pm on Saturdays.
The Contact Centre is also takes out of hour calls from 8.00pm to 8.00 am Monday to Friday and Saturday from 1.00 pm until 8.00 am on Monday.
In person
If you prefer to report your repair in person you can call in at our Customer Services reception in the Southfields offices, Southfields Road Loughborough or our Housing Repairs Services Depot, Limehurst Avenue Loughborough. Addresses are shown below.
By letter
You can write to:
Housing Services
Charnwood Neighbourhood Housing Limited
PO Box 8749
Council Offices
Loughborough
LE11 9EF
Or
Housing Repairs Services
Charnwood Neighbourhood Housing Limited
Limehurst Avenue Depot
Limehurst Avenue
Loughborough
LE11 1PF
If you are reporting a repair by letter make sure you include:
- Your name and address
- What repair is needed
- The days and times when someone will be at home, or other arrangements for us to get in to the property such as if you are leaving keys with a neighbour, please give us their address and phone number.
Pipes and radiators
If repairs are needed to pipes and radiators they should be reported to our Gas Contractors P H Jones on 0800 587 8099.