Tenants have the right for repairs to be carried out as quickly as possible.

When you report the repair work we will give you a notice telling you what work we will carry out, who will carry out the work and when the work will be completed.

Depending on the type of repair work required you may qualify for compensation should we fail to carry out the work. This is dealt with under the ‘Right to Repair Scheme'.

If we fail to carry out our responsibilities of repair under this Agreement then you may be able to take legal action against us. You should consult a Solicitor, a Law Centre or the Citizens’ Advice Bureau.